Ivory Wash & Fold

Mobile Laundry Fluff & Fold Service Policy

Serving Monterey County and surrounding communities

At Ivory Wash & Fold, we provide convenient, reliable, and professional mobile laundry fluff & fold services. Our goal is to make laundry day easier by providing quality care, convenient pickup and delivery, and dependable turnaround times.

By scheduling a laundry service with Ivory Wash & Fold, customers agree to the following policies.

1. Service Area

Ivory Wash & Fold proudly serves customers throughout Monterey County, including:

• Salinas

• Castroville

• Prunedale

• Marina

• Seaside

• Sand City

• Monterey

• Pacific Grove

• Carmel

• Surrounding Monterey County communities

Pickup and delivery availability may vary depending on location and scheduling.

2. Minimum Order

Our mobile laundry service has a $30 minimum order requirement.

Orders below the $30 minimum may not qualify for pickup and delivery service unless otherwise approved by Ivory Wash & Fold.

3. Pickup & Delivery

Customers are responsible for providing accurate pickup and delivery information, including their address, phone number, and any necessary access instructions.

Laundry should be securely bagged and ready for pickup at the scheduled time.

Customers should make reasonable arrangements to ensure someone is available to receive the completed laundry or provide a safe location for delivery.

4. Turnaround Time

Our standard turnaround time is 24 hours or the next available business day.

Turnaround times may vary due to holidays, unusually high order volume, weather, equipment issues, or circumstances outside of our reasonable control.

Customers will be notified if an unexpected delay significantly affects their order.

5. Washing & Folding Services

Laundry is professionally washed, dried, and folded according to standard laundering practices.

Customers may request special washing instructions, including:

• Fragrance-free detergent

• Sensitive-skin products

• Specific detergent or fabric softener

• Cold-water washing

• Special drying instructions

• Separation of specific garments

Special instructions should be communicated before processing begins.

We will make reasonable efforts to follow customer instructions; however, special-care requests may affect processing time or additional charges may apply.

6. Stains & Garment Care

Ivory Wash & Fold will make reasonable efforts to properly clean and care for accepted laundry.

However, stain removal is not guaranteed. Certain stains may be permanent or may require professional dry cleaning or specialized treatment.

We are not responsible for damage resulting from:

• Pre-existing stains or damage

• Normal wear and tear

• Fabric deterioration

• Manufacturer defects

• Improperly labeled garments

• Items that require specialized cleaning

• Customer-requested washing instructions that differ from the garment’s care label

Customers are encouraged to identify delicate, expensive, or specialty garments before service.

7. Pockets & Personal Belongings

Customers are responsible for checking all pockets before submitting laundry.

Ivory Wash & Fold is not responsible for damage caused by items accidentally left inside pockets, including pens, cosmetics, food, paper, coins, electronics, medications, or other personal belongings.

Customers should never place cash, jewelry, important documents, electronics, or other valuables inside laundry bags.

8. Lost or Damaged Items

We take reasonable care when handling and processing customer laundry.

If you believe an item is missing or damaged, please contact Ivory Wash & Fold as soon as possible after receiving your order so that we can investigate the matter.

We ask customers to report concerns promptly and provide as much information as possible regarding the item.

9. Payment

Payment is required according to the payment terms provided at the time the order is scheduled.

Additional charges may apply for services outside of standard fluff & fold service, including special handling, excessive soil, oversized items, or other specialty requests.

10. Cancellations & Rescheduling

Customers are asked to provide reasonable notice when canceling or rescheduling a pickup.

Repeated missed pickups, cancellations at the time of pickup, or failure to provide access to the laundry may result in a service or trip fee.

11. Items We May Decline

For the safety of our customers, employees, and equipment, Ivory Wash & Fold reserves the right to decline items that:

• Contain hazardous or dangerous substances

• Require specialized cleaning outside the scope of our services

• Are excessively contaminated

• May damage our equipment

• Present a health or safety concern

• Cannot safely be processed using standard laundry procedures

12. Customer Responsibility

Customers are responsible for informing Ivory Wash & Fold of any special care requirements before their laundry is processed.

Customers are also responsible for ensuring that laundry submitted for service is suitable for standard washing and drying procedures.

13. Customer Satisfaction

Customer satisfaction is very important to us. If you have a concern regarding your order, please contact us promptly.

We will make every reasonable effort to review the situation and work toward a fair resolution.

14. Policy Changes

Ivory Wash & Fold reserves the right to modify or update these policies as our business and services evolve.

The most current version of our Mobile Laundry Fluff & Fold Service Policy will be available on our website.

Thank You for Choosing Ivory Wash & Fold

We appreciate the opportunity to serve you and your family. Our goal is to provide convenient, dependable, and professional laundry service while treating every customer’s belongings with care.

Ivory Wash & Fold
Professional Laundry. Conveniently Delivered.